Privacy Policy
Last updated: April 28, 2026
1. Information we collect
Covalence collects information you provide directly, including your name, email address, and profile information when you register an account. We also collect usage data such as your interactions with the platform, integrations you connect, and feedback content you submit.
2. How we use your information
We use your information to provide, maintain, and improve the Service. This includes operating your account, processing peer kudos and recognition, generating AI-synthesized feedback summaries, and communicating with you about your account. We do not sell your personal information to third parties.
3. Feedback and recognition content
Feedback, kudos, and recognition submitted through the Service are stored and processed to provide the core functionality of Covalence. This content is associated with your account and may be visible to other members of your organization as determined by your organization's settings. AI-generated summaries of your feedback are produced on-demand and are not shared with third parties.
4. Data sharing and third parties
Covalence shares your data only in the following circumstances: with third-party integrations you explicitly connect (Linear, Jira, GitHub, Slack) as needed to operate those integrations; with service providers who assist in operating the Service (e.g., hosting and AI model providers) under appropriate confidentiality obligations; and when required by law or to protect our rights.
5. AI and LLM processing
Feedback content may be processed by large language models to generate synthesized insights, summaries, and themes. This processing occurs under data processing agreements with our AI providers. We do not use your feedback data to train AI models.
6. Data retention
We retain your account information and feedback content for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at privacy@covalence.ink. We will fulfill such requests within 30 days, subject to any legal retention obligations.
7. Security
Covalence implements industry-standard technical and organizational measures to protect your data. This includes encryption in transit and at rest, access controls, and regular security reviews. No security measure is absolute; we cannot guarantee complete security but we are committed to maintaining appropriate protections.
8. Your rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or export your information. To exercise any of these rights, contact us at privacy@covalence.ink.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page or by sending an email notice. Your continued use of the Service after changes are published constitutes acceptance of the updated policy.
10. Contact
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@covalence.ink.